First of all my story is about the same as all the other reviews. It took 4 phone calls to get to talk to someone, you can leave a message but they won't return your call, you just have to keep calling until they happen to answer. I had my daughter's party here and the manager was so rude, he would not get us our icecream or drinks, finally he did but acted very annoyed and told me we needed to hurry up with our party! He does not even want you to bother him to pay, he just wants to sit in his little corner and be left alone. I went to try and pay and he said I have your credit card on file, I will just charge your balance on your card I told him, I needed a receipt. So he acted annoyed and finally checked me out. He wanted to just bill me whenever he felt like it and me just leave without a receipt or anything. This guy is a jerk and like the other reveiws stated, he seems to hate kids. Not sure why he is in this business. No people skills whatsoever!